Who We Are
Flight Sim Academy is a digital product operated by an individual under the trading name Flight Sim Academy. Our website is located at www.flightsimacademy.co.uk and our application is accessible at app.flightsimacademy.co.uk.
For any privacy-related enquiries, please contact us at support@flightsimacademy.co.uk.
What Data We Collect
We collect only the data necessary to provide and maintain our service. This includes:
- Account data — your email address and password (stored securely, hashed) when you register
- Payment data — processed entirely by Stripe. We do not store your card details. Stripe may retain transaction records in accordance with their own privacy policy
- Usage data — anonymous data about how you use the application (e.g. which phases you access) to help us improve the product
- Technical data — IP address, browser type, and device information collected automatically when you visit our site
How We Use Your Data
We use the data we collect for the following purposes:
- To create and manage your account
- To process your payment and grant access to the product
- To send you account-related emails (e.g. email verification, purchase confirmation)
- To respond to support requests you send to us
- To improve the application based on usage patterns
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Legal Basis for Processing (GDPR)
As a UK-based operator, we process your personal data under the following lawful bases:
- Contract — processing your account and payment data is necessary to fulfil the service you have purchased
- Legitimate interests — we process technical and usage data to maintain and improve our service
- Consent — where we use cookies beyond strictly necessary ones, we obtain your consent first
Third-Party Services
We use the following third-party services which may process your data:
- Stripe — payment processing. Your payment data is handled directly by Stripe and subject to their privacy policy
- Hosting provider — our web host processes server logs which may include your IP address
- Google Fonts — fonts are loaded from Google's CDN. Google may log font requests
Data Retention
We retain your account data for as long as your account is active. If you request deletion of your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g. transaction records).
Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — request deletion of your data (the "right to be forgotten")
- Portability — receive your data in a portable format
- Objection — object to certain types of processing
- Restriction — request that we restrict processing of your data
To exercise any of these rights, please contact us at support@flightsimacademy.co.uk. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security
We take reasonable technical and organisational measures to protect your data. Passwords are stored using secure hashing. All data is transmitted over HTTPS. Payment data never passes through our servers — it is handled directly by Stripe.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the updated policy.